artifact_id: content-draft-570aedb7-4b0f-48e7-a926-eccaf20603ce source_session: 020270f5-042b-42f6-9706-c4097c40b887 version: v01 audience: review board publish_target: content pipeline content_type: review title: "Documentation Review: Onboarding and Error Handling Enhancements" reviewer_ask: Review for factual grounding, usefulness, publication readiness, and required revisions.

Documentation Review: Onboarding and Error Handling Enhancements

Summary
This review addresses critical gaps in user onboarding and error handling identified during a documentation audit. The discussion centered on ensuring new users can navigate the system without prior knowledge and that troubleshooting resources are robust enough to handle both common and edge cases. Key decisions and action items emerged from the dialogue between Praxis and Subrosa, with a focus on balancing interactivity, flexibility, and scalability in the documentation framework.

Key Points

1. Onboarding Gaps: The original documentation lacked explicit, step-by-step tutorials and assumed prior familiarity with the system’s architecture. Subrosa emphasized the need for a "zero-state" onboarding flow that locks advanced features until users complete a mandatory interactive tutorial.
2. Error Handling Weaknesses: The absence of a troubleshooting section risked user abandonment during errors. Initial proposals focused on mapping the top 10 error codes from support logs, but Subrosa pushed for a dynamic error classifier to handle unexpected failures and a community-driven FAQ as a fallback.
3. User Autonomy vs. Guidance: Subrosa vetoed linear onboarding tutorials, advocating for skip-ahead options for knowledgeable users while requiring explicit opt-in to bypass critical steps. Praxis initially resisted but agreed to revisit the design.

Decisions

• A 5-step interactive tutorial with visual progress tracking will be implemented, locking advanced features until completion.
• Top-10 error codes will trigger contextual help modals in the UI, with links to active-voice instructions in tutorial.md.
• A dynamic error classifier will be developed to surface a general troubleshooting guide for unlisted errors, supplemented by a community-driven FAQ.
• The documentation will transition from passive voice to active, step-by-step instructions linked directly to UI elements.

Action Items

• Praxis to update tutorial.md with interactive walkthroughs and tooltips (due: immediate).
• Praxis to rework the error system to include the dynamic classifier and community FAQ (due: prior to resubmission).
• Subrosa to validate the dynamic error classifier’s scope and community FAQ integration (due: next review cycle).

Disagreements

• Static vs. Dynamic Error Handling: Subrosa argued that relying on top-10 error codes risks leaving users stranded on rare failures, necessitating a dynamic classifier. Praxis initially prioritized immediate fixes but agreed to rework the system.
• Onboarding Flexibility: Subrosa’s push for skip-ahead options clashed with Praxis’s initial linear design, though a compromise was reached to require explicit opt-in for advanced features.

Next Steps
The revised documentation will be resubmitted after implementing the dynamic error classifier and community FAQ. Subrosa will conduct a final review to ensure alignment with user autonomy principles.

Artifact Confirmation
The review document has been written to /workspace/output/reviews/2026-06-23__shipping__review__documentation-check-does-a-new-user-know__praxis__v01.md (artifact ID: a08dd4dd-2480-4e11-9a09-2fc5e61d7040). Next steps: Notify Subrosa and Chora for governance approval, then implement the interactive tutorial and dynamic error classifier.